Sales Policy for DiamondTreasurer.com

Effective Date: November 28, 2024

At DiamondTreasurer.com, we are committed to providing an excellent shopping experience and high-quality products. Our Sales Policy outlines the terms and conditions related to the purchase of products on our website. Please read this policy carefully before making any purchases.

1. General Sales Terms

By purchasing products from DiamondTreasurer.com, you agree to comply with our Sales Policy. All sales are subject to the following terms and conditions:

  • Pricing: Prices are listed in USD and may change without prior notice. The price at checkout is the price you will pay, including applicable taxes and shipping fees.
  • Order Acceptance: Your order will be confirmed once payment is processed. However, we reserve the right to refuse or cancel orders at our discretion for any reason, including product availability or pricing issues.
  • Payment Methods: We accept a variety of payment methods, including major credit cards, debit cards, PayPal, and other online payment systems.
  • Availability of Products: While we strive to maintain accurate stock levels, product availability is not guaranteed. In the event that an item becomes unavailable after your order is placed, we will notify you promptly and offer alternatives, such as a refund or backorder option.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. This does not indicate that your order has been shipped. A separate email will notify you once your items are dispatched.

2. Shipping and Delivery

  • Shipping Methods: We offer various shipping options based on the delivery destination. Delivery times and costs will be displayed during the checkout process.
  • Shipping Costs: Shipping costs will be calculated during checkout based on your shipping address, the size and weight of your order, and the shipping method you select.
  • Delivery Times: Estimated delivery times will be provided during checkout. However, please note that delivery times are estimates and are not guaranteed.
  • Order Tracking: Once your order has been shipped, you will receive tracking information to monitor the progress of your delivery.
  • Shipping Restrictions: We currently ship to locations within the United States and internationally. Some products may have shipping restrictions due to size, weight, or legal limitations.

3. Returns and Exchanges

For a detailed explanation of our return process, please refer to our Refund and Returns Policy. In general:

  • Returns: Returns are accepted within 30 days from the date of delivery. The item must be unused, in its original packaging, and in a resellable condition.
  • Exchanges: If you would like to exchange a product, you can do so within 30 days of purchase. Exchanges are subject to product availability.
  • Non-returnable Items: Custom-made, personalized items, or items marked as “final sale” cannot be returned or exchanged.

4. Damaged or Defective Products

If you receive a product that is damaged or defective, please contact us within 7 days of receiving the item. We will offer a replacement or a refund, depending on the situation. To process the claim, we may require photos of the damaged product.

5. Cancellations

You may cancel your order within 24 hours of placing it. Once an order has been processed or shipped, cancellations will not be accepted. To cancel your order, please contact us immediately at info@diamondtreasurer.com.

6. Sales Tax

Sales tax will be added to your order based on your shipping address and applicable local tax laws. The tax rate will be calculated at checkout.

7. Gift Cards

Gift cards purchased on DiamondTreasurer.com are non-refundable and cannot be exchanged for cash. They are valid for use on future purchases on our website.

8. Price Adjustments

We do not offer price adjustments or refunds for products that go on sale after your purchase. If you wish to buy an item at a sale price, you must place a new order.

9. Customer Service

If you have any questions or need assistance with your order, our customer service team is here to help. You can contact us via email, phone, or through our website’s contact page.

10. Changes to This Sales Policy

We reserve the right to update this Sales Policy at any time. All changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed of any changes.

For any questions or concerns about our Sales Policy, please contact us at: