Refund and Returns Policy for DiamondTreasurer.com

Effective Date: November 28, 2024

At DiamondTreasurer.com, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer an easy and fair return and refund process.

1. Return Policy

We accept returns within 30 days from the date of purchase, provided that the following conditions are met:

  • The item is unused, undamaged, and in its original packaging.
  • The item is not on the non-returnable list (such as personalized products or sale items).
  • You provide proof of purchase (e.g., order number or receipt).

To initiate a return, please contact our customer service team at info@diamondtreasurer.com. We will provide instructions and issue a return authorization if required.

2. Refund Process

Once we receive your returned item and confirm that it meets the return conditions, we will process your refund. Refunds will be credited to the original payment method used at the time of purchase. Please allow 7-10 business days for the refund to appear in your account.

Refunds will not include shipping costs unless the return is due to an error on our part (e.g., the product is damaged, defective, or not as described).

3. Exchange Policy

If you would like to exchange an item for a different size, color, or product, you can request an exchange within 30 days of receiving your order. If the product you wish to exchange for is out of stock, we will issue a refund.

To initiate an exchange, contact us at info@diamondtreasurer.com with your order details.

4. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at info@diamondtreasurer.com. Provide clear photographs of the damage and any relevant order details. We will arrange for a return, replacement, or full refund at no extra cost.

5. Non-Returnable Items

Some items cannot be returned, including:

  • Custom or personalized products
  • Gift cards
  • Sale or clearance items

If you are unsure whether an item is eligible for return, please contact our customer service team before placing an order.

6. Shipping for Returns

Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., defective or incorrect products). We recommend using a trackable shipping service to return your items, as we cannot guarantee receipt of returned products without tracking.

7. Late or Missing Refunds

If you haven’t received your refund after 7-10 business days, check with your bank or credit card company. If you still haven’t received your refund, contact us at info@diamondtreasurer.com for assistance.

8. Changes to This Refund and Returns Policy

We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, and the updated policy will take effect immediately. Please review this policy periodically.

For any questions or assistance with returns or refunds, contact us at: